Shipping policy
Shipping Policy
At Get Rooted, we’re committed to getting your order to you as quickly and safely as possible.
Processing Times
Most orders are processed within 1–5 business days after payment is received. Processing times may vary during holidays, product launches, or periods of high order volume.
Once your order has been processed and shipped, you will receive a shipping confirmation email with tracking information.
Shipping Times
Estimated delivery times vary by location and the shipping method selected at checkout.
Estimated delivery windows:
- United States: 5–15 business days
- International Orders: 7–30 business days
Please note that shipping time estimates are not guaranteed and may be affected by carrier delays, customs processing, weather conditions, holidays, or other factors outside of our control.
Shipping Rates
Shipping costs are calculated at checkout based on your location, selected shipping method, and order size.
We may occasionally offer free shipping promotions or discounted shipping on qualifying orders.
Tracking Information
Once your order ships, tracking information will be sent to the email address provided at checkout. Please allow time for tracking updates to appear after shipment.
Incorrect Shipping Information
Customers are responsible for ensuring that shipping addresses are entered correctly at checkout.
Get Rooted is not responsible for delays, lost packages, or delivery issues caused by incorrect or incomplete shipping information provided by the customer.
Lost, Delayed, or Stolen Packages
If your package is significantly delayed or appears lost in transit, please contact us at support@getrootedhair.store, and we’ll do our best to assist you.
Once a package has been marked as delivered by the carrier, Get Rooted is not responsible for stolen or missing packages. We recommend contacting the shipping carrier directly for assistance with delivery-related claims.
Contact Us
If you have any shipping questions or concerns regarding your order, please contact us at: